True AC: Hernandez Testimonial. Ruth Hernandez came home to an 88 degree house. True AC was out first thing the next morning, and she tells the whole story: "Would I recommend True? Yes, definitely."
Read the transcript ▼
would i recommend true hd yes definitely i would recommend true ac to plumbers to builders to roofing whatever they do [Music] [Applause] i came home and the in the house felt warm and i checked the thermostat and it was uh 78 in the house so then i waited till the next day by midday thursday the thermostat was saying it was 88 degrees in my house now and so that's when i reached out to true hd to come out and look at it for me they were there first thing friday morning looked at the unit and said you know it just was unrepairable i've known about true ac for quite some time now they've always sponsored my son's baseball team and stuff like that so i reached out to them instead of trying to reach out to a different company because i wanted an honest opinion my first impression of true ac was that they responded right away and asked me what the issue was and they were really knowledgeable about everything and very friendly would i recommend true ac yes definitely because i mean you're going to get honesty out of these people they're not going to give you a run around they treated me like family they're not going to just treat you like another customer they're going to treat you like family because they want you back in your home they want you to be comfortable and they get the job done
About This Video
Ruth Hernandez came home to an 88 degree house. True AC was out first thing the next morning, and she tells the whole story: "Would I recommend True? Yes, definitely."
Read the transcript
would i recommend true hd yes definitely i would recommend true ac to plumbers to builders to roofing whatever they do [Music] [Applause] i came home and the in the house felt warm and i checked the thermostat and it was uh 78 in the house so then i waited till the next day by midday thursday the thermostat was saying it was 88 degrees in my house now and so that's when i reached out to true hd to come out and look at it for me they were there first thing friday morning looked at the unit and said you know it just was unrepairable i've known about true ac for quite some time now they've always sponsored my son's baseball team and stuff like that so i reached out to them instead of trying to reach out to a different company because i wanted an honest opinion my first impression of true ac was that they responded right away and asked me what the issue was and they were really knowledgeable about everything and very friendly would i recommend true ac yes definitely because i mean you're going to get honesty out of these people they're not going to give you a run around they treated me like family they're not going to just treat you like another customer they're going to treat you like family because they want you back in your home they want you to be comfortable and they get the job done
True AC Review: 88 Degrees Inside, Fixed First Thing the Next Morning
Ruth Hernandez came home to a warm house and a thermostat reading 78. By midday the next day it said 88 degrees inside, and that is when she called True AC. They were there first thing Friday morning, looked at the unit, and gave her a straight answer: it was unrepairable. Her verdict opens the video: "Would I recommend True? Yes, definitely... they're going to treat you like family."
Before you call: the two-minute checks
A surprising share of "dead AC" calls end at the thermostat or the filter, so check the free stuff first - and if these do not fix it, you have just given the dispatcher a better description of the problem.
- Thermostat set to COOL, batteries alive, setpoint below room temperature
- Breaker for the air handler and the outdoor unit not tripped
- Filter not caked shut - a suffocated system can freeze its own coil and stop cooling
- Outdoor unit running and not buried in leaves or vines
Surviving a Florida house with no AC
- Close blinds on the sun side and shut doors to rooms you are not using
- Run ceiling fans counterclockwise - they cool people, not rooms, so point them at people
- Skip the oven and the dryer until the system is back
- Check on elderly family members and pets; an 88 degree house is a health issue, not a comfort issue
When "unrepairable" is the honest answer
No one enjoys hearing it, but sometimes the diagnosis Ruth got is the truthful one: a compressor failure on an aging unit, or a major repair on a system built for refrigerant that is no longer produced, puts repair money into a machine at the end of its life. The honest test of a company is whether it explains WHY - showing you the failed component and the math - rather than just handing you the bigger number. Ruth called True because they had sponsored her son's baseball team for years and she "wanted an honest opinion." That is exactly the right hiring criterion.
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