Central Florida Plumbing & AC How-To Videos

Showing 9 of 41 videos

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  True Plumbers & AC: Comfort and Reliability for Your Home

  The True Plumbers & AC brand film: licensed plumbing and air conditioning crews serving Central Florida homes with honest pricing and fast response.

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  There are 24 hours in a day, 365 days per year, and we're ready for all of them. As the most dependable plumber in Central Florida, trust us to be on time, to be professional, to handle the toughest jobs. And most importantly, trust that we take care of our own. True Plumbers, Central Florida's number one plumbing company. as Central Florida's number one restoration and remodeling company. as Central Florida's number one roofing company. As Central Florida's number one aluminum construction company, as Central Florida's number one AC company, as Central Florida's number one construction company. Call True Builders today. Call True Roofers today. Call True Aluminum today. Call True AC today. Call true today.

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  Need Help Fast? Call True Today. One Call Does It All

  Plumbing or AC, big job or small: one call to True gets you a real Central Florida dispatcher and fast, honest help, day or night.

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  Thank you for calling True. How may I help you? >> Question we get asked all the time is, "I see [music] True everywhere, but what is it you guys do?" Well, I'm glad you asked. First of all, we're [music] plumbers. So, any plumbing issues at your house, call True, 24 hours a day, 7 days a week. We specialize in water restoration. Any water damage you've had from a storm, AC unit leaking, your plumbing leaking, call us. will clean you up and dry you out. So whether you have [music] to put things back after water or fire damage or just want to update your kitchen and bathroom, come visit our showroom. We can handle the [music] job start to finish. So if you need anything done to your house, [music] call Truth. Let us take care of your home so you can take care of your family.

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  Commercial Plumbing? We Do That Too

  A quick look at True Plumbers on a commercial plumbing job. Businesses across Central Florida call the same crews homeowners trust.

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  Hi, I'm Chris with True [music] Plumbers. Today we're in Plant City. We're out here at Black Rock adding a mobile office space. We're installing the new plumbing out here for it. The goal today is to get [music] the water from the city meter to the building and then drainage from the building back to [music] the city drain. What he's doing is he's actually digging out for the sewer drain and he's digging it out at a 8th inch per foot and that allows the solids and the water to keep up with each other [music] so you don't have continuous stoppage issues in the future. We're going to cut a 24-in wide ditch so that way we can dig all this out for our certified plumber. This is our city sewer main. We're going to be tying onto this to run our drain pipe from our mobile office over here. We're all wrapped up here at Black Rock Asphalt. We got the water coming in, flowing great, leaving even better. I'm Chris, your True Plumber.

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  #1 Rated Plumbing & AC Company in Central Florida

  Why homeowners across Lakeland, Plant City, Winter Haven, and Davenport rate True Plumbers & AC the #1 choice for plumbing and air conditioning.

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  True plumbers presents true plumbers and ac is your ac experiencing issues here at true plumbers in ac we offer ac repairs and new unit installation including ac lakes air duct cleaning energy efficient upgrades maintenance and tune-ups we believe working ac is a must-have in central florida we're here to help call us today we're on the way

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  How Our Water Softeners Tame Florida Hard Water

  Florida's hard water is rough on pipes, fixtures, and appliances. See how a True Plumbers water softener protects your whole home.

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  The u.s. consumes around 15 billion gallons of bottled water per year plumbers make up 1% of the world's workforce here at true plumbers you can trust our water treatment system in your home so you can enjoy bottled water quality straight from every tap for a free water test in your home or business call true plumbers today

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  Sheriff Grady Judd Uses Our Mug in His Morning Briefing

  Polk County Sheriff Grady Judd shows up to his morning briefing with a True Plumbers mug. A fun Central Florida moment for the whole crew.

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  Hello everyone. It's time for morning brief and I hope you have your favorite cup of coffee and it smells good. So today I'm going to drink my favorite cup of coffee from True Plumbers's Cup. It says we get poop done coffee. Oh, we That's strong. All right. You ain't going to believe this. I didn't believe it, but it's the truth as can only be told in Malberry, Florida. Fred Gil is 54 and he lives there. He's backing out of his driveway at his house and backs into our victim's vehicle. where the victims get out. It's a man and a woman. And Fred goes back into his house, won't talk to him, won't exchange information. So, they notify the sheriff's office. Our nice deputies arrive. There's two deputies and they're working on the crash investigation and they call Fred outside. And you know what? Fred comes outside and all of a sudden, he drops his drawers and dumps a load. You know what I mean? Right there in front of God, deputies, and victims. That's right. He popped a squat in his front yard and fertilized. Our deputies stared in amazement. They said to theirelves, "Self, have you ever seen any poop like that before?" Then the rascal pulls up his pants, puts his coffee away, goes to the front of his truck, and exposes himself and begins to urinate. That's right. He did that. It was a pissaurus. >> What? >> And then the deputies put him in jail for indecent exposure, disorderly conduct, and gave him some traffic tickets, too. I told you, you can't make this stuff up in Malberry, Florida.

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  What Can True Do For You?

  Plumbing, AC, water systems, and more: a quick tour of everything the True family of companies handles for Central Florida homes.

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  Meet Alex Proferes, AC Field Service Manager

  Meet Alex Proferes, the AC field service manager who keeps True cooling crews sharp across Central Florida.

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  My name is Alex peris and I am the field service manager for True AC what I do is I oversee the day-to-day operation of the HVAC Division I manage material ordering scheduling pretty much the day-to-day get the guys out get the guys in from top to bottom it's a good brand they bring Integrity a lot of trust um it's a family atmosphere which is is nice to have the a part of something a little bit bigger and a little bit more special it's it's been a really really fresh breath of air and I'm just glad to be a part of something special true is the most trusted company for AC because we want to build relationships we want longevities we want to be your AC company for the next 20 years my name is Alex proferes I'm the field service manager for True AC and we are on the way [Music]

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  Meet Kent Norris, Service Technician

  Meet Kent Norris, a True Plumbers service technician based in Plant City, FL.

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  [Music] my name is kent I'm a service technician at true plumbers [Music] I've been with true plumbers for a little over four years true plumbers is a very family-oriented company makes you feel like you're going to work with your brothers every day when I get to a job it brings me satisfaction knowing I'm there to help someone who couldn't handle it themselves our number one goal is to get the problem resolved for the customers as quickly as possible but efficient we want to leave a job knowing that the customer is completely satisfied plumbing isn't a glamorous job but it's something everybody needs we're here to be the best my name is kent I'm your true plumber [Music]

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  Meet Alex Cheek, Plumbing Technician

  Meet Alex Cheek, a plumbing technician at True Plumbers & AC.

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  Hi, my name is Alex Cheek. I'm a lead plumbing technician for True Plumbers. Well, I was born and raised in Michigan. I have three kids, married. When I'm not plumbing, I am uh I'm golfing if I can or, you know, just spending time with the kids because this is, you know, this is the type of job that takes a lot of like personal time. Every single day is, you know, a different challenge. I get to solve issues that a lot of people that know, you don't know how to do. I get to always use my mind and and work on puzzles or have to figure out a a solution to not a common issue. So, I evaluate, diagnose, and help customers every day with plumbing issues. Working at True to Me is, you know, that self-gratification to help everyday people that run into these emergencies or plumbing issues that they don't have a lot of common knowledge in. And I'm Alex G and I'm your true plumber.

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  Meet Chris Goad

  Meet Chris Goad, part of the True Plumbers & AC team serving Central Florida.

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  Hi, my name is Chris Go. I'm a plumbing technician here at True Plumbers. So, as a service plumber, we run into all different types of situations when it comes to your house and the plumbing. It [music] can vary from a stoppage to a slab leak to, you know, a kitchen sink faucet change out, various different things. [music] So, I was born in Oklahoma. I got three kids. I'm married, been married 20 years. I like to enjoy time with the family. I like to golf. I like to boat, fish. I've been working at TRU now for eight years plus. My career here at TRUR excites me because it's always changing and one day I'm a plumber and the next day I'm a MC guy. There's cross trainining and I think that's what excites me the most is uh all the opportunities for advancement.

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  Meet CJ Guinyard, Plumbing Technician

  Meet CJ Guinyard, a plumbing technician at True Plumbers & AC.

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  Hi, my name is CJ. I'm a lead plumber at True Plumbers. I do service calls. Basically, [music] any type of floods, stoppages, anything that has to do with plumbing, I show up. I'm from Tampa, Florida, born and raised. [music] I have two kids. I've been married for 10 years. And on my off time, I like to game and [music] gamble. Working for True has benefited me because my skill improved a lot. I've been doing plumbing for three years and I think this the best company I've been with. I'm CJ, your true plumber.

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  Meet Randall Glass, Plumbing Technician

  Meet Randall Glass, a plumbing technician at True Plumbers & AC serving homeowners across Central Florida with honest, reliable work.

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  All right, here we go. Where's the coffee? Stretch it out. Stretch out. All right. I'm Randall Glass. I'm a plumbing technician here at True Plumbers. I've been working for True for almost 11 years now. Been doing plumbing now for 23 years. I enjoy going out in the boat, going fishing, going to football games, just barbecues with my family. On a day-to-day basis, we normally come to a lot of leaks, stoppages. I like going into customers houses and when I get there, they have a problem when I leave, you know, it's fixed. Since I've been working for True, the benefits have paid off significantly financially. Getting more experience on a day-to-day basis. With plumbing, you always learn something new every day. No matter how much you know, you can always learn more.

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  Meet Erica Emmanuel, Division Manager

  Meet Erica Emmanuel, division manager across True Builders and True Plumbers & AC.

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  And I want when people are driving past our building that they know that's a reliable company and I can count on them. My name is Erikica Emanuel and I am the division manager over True Builders, True Plumbers and True AC. So what I do here at True is really oversee our internal team. It's a lot of coordinating but the ultimate goal is making sure the customer is taken care of and jobs are getting completed. and not just completed but with quality. Working for True has benefited me a lot. It's it's helped me grow in so many ways. Uh it's helped me in my communication skills. You know, I work with people every day. Sometimes they're angry, sometimes they're happy, even internally. You know, you're working with a bunch of different people with different strengths and different weaknesses. But it has helped me be a better leader, a better person. And they keep the bar high here. They keep the standard high here. So, um, they're always pushing us on personal development and personal growth. For our customers, a lot of times we're walking into homes and they're in really bad situations, and we get to come in and rebuild, and normally they're super happy cuz it's such a hard situation, but we rebuild something beautiful. I think True is the most trusted company when it comes to building because of the relationships we build with the customer. In the building industry, you get a lot of contractors out there who treat you as a number, you know, and that's our goal to do the exact opposite.

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  Meet Redd Darley, Service Technician

  Meet Redd Darley, a True Plumbers service technician handling HVAC repair in Plant City, FL.

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  [Music] my name is red darley and I'm a true ac technician I've been at ac tech for going on about five years now when as a ac tech I focus on anything heat ac ventilation related anything from a brand new build that you know a house that's never had air before to your you know common diagnosis of capacitors contactors anything electrical to full installs chains outs of units on on the daily basis whatever you need that's related to ac I got you covered and to show up when you know you're hot and as you get hot you're in tight quarters you get aggravated and to see the look on those people's faces when that cool air starts blowing out the vents it makes it makes you feel great makes you feel great from the office ladies to the guys that mow the mow the grass basically you know it's good morning you know how are you today it's a family environment they they want us to be that family environment if we have anything going on even in our personal lives you know they'll they want to help you with that as well it's it's not just a job it's it's a family that you work with I'm red darling and I'm your true ac technician

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  Meet Abel Valdes, AC Technician

  Meet Abel Valdes, an air conditioning technician at True Plumbers & AC.

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  Foreign [Music] ERS and I'm an ac service technician at true plumbers in AC I got into a trade school for AC and I've been doing AC for the last six years ever since the most joyful thing about it is seeing the looks on people's faces when they finally get cool air getting into their house after spending hours in the heat so it does bring a lot of joyfulness and gratitude whenever I'm able to help somebody out they have very good structure they're very good to work with they do put a lot of faith in me and they do trust me so that gives me a good sense that I have to do the best that I can and I'll let them down as well I'm able and I'm your two ac service technician [Music]

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  Meet Chris Collier, AC Service Technician

  Meet Chris Collier, an AC service technician at True Plumbers & AC.

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  Foreign [Music] my name is Chris I'm a service technician for True plumbers in AC so I was in the Navy for six years I worked on their chillers on the ship that I was on and now I'm using that certification and knowledge to work on residential ACS and Commercial units really the best part about what I do is really just helping people you know there's a gratification to it seeing that a homeowner is happy with what you've been doing you show up to work every day everyone's happy everyone there's no negativity it stems down from the top you know the the attitude how you should treat people it's not a facade it's it's true all of us really do enjoy our job we enjoy coming into your house and and helping you out you know that's that's what we're here for I'm Chris and I am your true ac service technician [Music]

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  Meet Justin Kraus, True Plumber

  Meet Justin Kraus, a licensed plumber on the True Plumbers & AC team.

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  Foreign [Music] I'm Justin Krause I'm a plumber here at true plumbers I've been a plumber for over eight years I stay in plumbing now because it's actually a very good gig there's plenty of work and before I was a plumber for eight years I have been in carpentry and I've done telecommunications Line work and welding but I like Plumbing because every day is something different and it's always challenging an average job normally starts out with me showing up introducing myself and figuring out what the customer is actually requesting or wanting figuring out how the best way is to do it the most cost effective way what normally brings me joy is actually seeing a smile on the customer's face when I did complete the job in the correct way this is probably the best company I've ever seen Christian based strong back lots of will just to make the customers happy my name is Justin Krauss and I am your true plumber [Music]

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  Meet David Bargeron, True Plumber

  Meet David Bargeron, a licensed plumber on the True Plumbers & AC team.

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  Foreign [Music] hi I'm David I'm a plumber at true plumbers I've been Plumbing for 30 years I got invested in plumbing because a man by the name of Ron diver taught me how to present yourself talk to people and be loyal to your customer the number one key to this business is to make sure your customers are always satisfied at all times no matter what it takes no matter what time of night no matter what time of day you're always loyal if you don't want someone out here that doesn't care about their customer the customers will know when we come to their door we're going to be clean we're going to wipe our feet we're going to look presentable this is a God-fearing company they're trustworthy they respect their customer I'm David I'm your plumber [Music] foreign

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  Meet Joshua Phillips, Plumbing Service Technician

  Meet Joshua Phillips, a plumbing service technician at True Plumbers & AC.

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  Foreign [Music] Phillips I've been playing for over 15 years now I'm a third generation plumber I've done a lot of repairs and installs a lot of repipes and All Phases of Plumbing whatsoever a lot of water damage jobs restoration mitigation being able to go over and Beyond to make the customer satisfied going in places that other people are not willing to do and doing things that are not wanting to do my goal is to make them as satisfied as possible let them know that we're there to help I know it's a stressful situation for everybody and I just want to let them know that we're there to help and get the problem solved as quickly and easily as possible at a fair price with the best quality of work Trooper is the best because we have all the resources that we need to do the most efficient job out of anybody around us I have confidence when I say that and it starts from the top and works its way all the way down to the bottom to the very last employee to the owners my name is Joshua Phillips and I'm your true plumber [Music] foreign [Music]

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  Meet Matt Lundberg, Lead Service Technician

  Meet Matt Lundberg, a lead service technician at True Plumbers & AC.

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  Foreign [Music] service technician at true plumbers in AC I've been doing AC for 21 years went to school graduated and been doing it ever since I was 18 years old there's all different kinds of scenarios that people go through that we're there for no matter what it calls for and we'll do whatever it takes to make sure they're satisfied and they're happy and when we leave they'll have a big smile on their face well working here at true plumbers it's it's a totally different environment kind of a family-based organization everybody's here for each other if anybody needs anything everybody's got everybody's back and when you leave in the morning you leave with a smile on your face when you come back you still got that smile on your face and the customers get that same smile when you leave their house we get the job done we do it right I'm Matt and I'm your true ac service technician [Music]

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  Meet Todd Clay, True Plumber

  Meet Todd Clay, a plumber on the True Plumbers & AC team.

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  [Music] my name is todd I'm a plumber service technician I've been in the plumbing business for 37 years I've started out as a apprentice for two years uh went to school for four years became a journeyman after that I became a master plumber in two states things have been rocking ever since my day-to-day true plumbers look like changing out shower valves leak detection doing slab repairs jetting a home pretty much anything that any customer that would need what I get out of doing what I do is pure joy giving people peace of mind of not worrying anymore because we have showed up on the job and we're here to take care of it what sets true plumbers apart from other companies is the compassion they really have compassion and they care about their employees my name is todd and I'm your true plumber [Music]

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  Meet Adrian Orellanes, Warehouse Manager

  Meet Adrian Orellanes, the warehouse manager who keeps True Plumbers trucks stocked and ready.

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  Foreign [Music] and I'm the warehouse managers at true plumbers I've been in the home service industry for over five years the thing I enjoy most is being able to help others when they're in need and seeing the smell in the face once everything is done so my day today starts by pulling material for the plumbers and once they're all ready to go if I don't have any paperwork I usually go to the road with them that way I can learn Plumbing as well the reason I like working for True plumber is because the family that they have built every morning we have guys standing around and we get to talk and it's it's more like a family rather than a job there's a lot of experience here at true plumbers I always enjoy working with different people that way I can you know pick their brains and learn from the best my goal when I'm at a customer's house is to be able to resolve everything they need and see the smile on their face once everything is done my name is Adrian and I'm your true plumbers [Music]

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  Emily, A True Plumbers Profile

  Meet Emily and hear what it is like to be part of the True Plumbers team.

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  [Music] hi I'm Emily Sykes and I'm in the plumbing division at true plumbers [Music] since joining two plumbers I have been able to utilize my masters and business administration and it has it helped me in several aspects throughout the company here at true plumbers my number one priority is customer service when the calls come in and the customers have a plumbing issue arise within their home or their business we get them taken care of and the technician goes out and handles any type of plumbing situation that may arise from start to finish I love being a part of the team it's just a family atmosphere and everybody helpful and courteous and if you have a problem you can just go to one another and it's just a a really good team atmosphere my name is Emily and I'm your true plumber

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  John Kunze, 5-Star Team

  Meet John Kunze, part of the 5-star True Plumbers & AC team.

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  Foreign [Music] for True Builders I was working for my stepdad and doing mechanics stuff like that some single kid no wife no no family no kids uh live and paycheck to paycheck you know looking for uh the next thrill yeah I was uh searching definitely for uh somewhere to fit in somewhere to something to be a part of and that's when I came to work here for a couple days and saw that this is something I want to be a part of but I came in started with uh the mitigation side of the company doing the dry outs I did that for a couple years in the beginning then from there moved on to the rebuild side so I got to do the dry out the cleanup and then got to see the putback side of it too and that's just as satisfying for the customer for the for us to see them watch their house come back together and even better than it was before then the fleet started growing the whole company started growing and I had some mechanic experience before working with my dad and it just it just kind of rolled over I think when I took over the fleet it was uh I want to say like 10 Vehicles it wasn't that many that included Mark and Issac's personal trucks until now we're at 49. so I got to see it double several times and that was really cool especially when it comes to you and says hey I see your trucks everywhere and I can think of myself yeah it's because they are everywhere there's a bunch of them that's uh that's one thing that's really cool about this company is uh they take the time to develop you um they they take the time to coach they have a lot of uh programs set up for coaching people coaching guys to become better leaders to become better fathers become better husbands it's it's it's cool to say think that this job will make you better outside of this job you know and uh it has it has I've I've gotten married since I've worked here had kids now that's one thing this company has done it's helped settle me um it's just much more laid back happy come to work happy to leave work happy go home happy it's just that's a good life to have and it's all the thanks to true God and true [Music]

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  Do Not Let Your Water Pressure Scare You

  Low or scary water pressure? Call True Plumbers today and get it diagnosed the right way.

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  Team Building at Axe Caliber

  The True Plumbers crew off the clock, team building at Axe Caliber.

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  Hey guys Joyce wood with ax Calibur and just want to thank Mark for coming from True plumbers team building event here promoting small business supporting us at a [Music] caliber hey I'm Mike Price I'm out here with my brother Mark having a great time out here encouraging the guys with TR uh just trying to bring a motivational word just took a couple of minutes to remind them about purpose identity and strength finding your purpose and finding uh your identity and I've learned that if you find your identity you'll find your purpose if you find your purpose you'll find your identity uh I took the day as a building group for people to get to know and have a big family and have fun and just have a great time and learn a lot of different things [Music] so the purpose of today was to get the guys together uh enjoy some team building fun get the guys who are fathers together celebrate them and throw some axes and uh I got to say I out threw some of them a little bit and some of them are going home as losers [Music]

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  Hurricane Ian Storm Relief

  The True team pitching in on Hurricane Ian storm relief across Central Florida communities.

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  Hurricane Ian hurricane Ian hurricane Ian can hurricane Ian hurricane Ian [Music]

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  Neal Family Water Softener Testimonial

  Ashley Neal moved back to Lakeland, the well water smelled bad, and her husband called True Plumbers for a water softener. She tells the story herself, including going to high school with Issac.

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  my name is Ashley Neil and I just moved back to Lakeland and we just used true plumbers to put in a water softener system at our new home whatever we got here the water smelled bad I mean you could tell that it was a septic system you could tell it was on a will my husband went out on his own to find a company to do this and he came out in the living room one day and said hey I just called somebody to put in a water softener and I said well could you call and he said true plumbers and I said why didn't you tell me you know I went to high school with Issac so I've known him for a little over 20 years now my first impression of the true plumbers team was that they are very concerned that we know what's going on at all times with the work that they're doing at our house they're very polite very professional my favorite thing about the troop honors team is that they always make me aware of everything that's going on we know that we may be having to replace some cast-iron drain lines in our house and they talked about the process from start to finish what would have to be done and made us feel very confident that they were the company that we would like to use I think the most important thing for other people to know about the true plumbers team is that they're very knowledgeable when you buy a new house it's kind of scary whenever something pops up that you don't know how to handle so it's very important for somebody to come in and tell me what needs to be done so that I feel confident you know that I'm gonna be in a home that safe I would definitely recommend your plumbers to my friends and family one of the really cool features that they have is right before a job gets done in your house they send out a text message with the plumbers profile so you know exactly who's coming to your house I'll definitely be leaving a five-star review for true plumbers I really appreciate how professional they were and how quick they always are to respond to any questions that I have

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  True AC: Hernandez Testimonial

  Ruth Hernandez came home to an 88 degree house. True AC was out first thing the next morning, and she tells the whole story: "Would I recommend True? Yes, definitely."

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  would i recommend true hd yes definitely i would recommend true ac to plumbers to builders to roofing whatever they do [Music] [Applause] i came home and the in the house felt warm and i checked the thermostat and it was uh 78 in the house so then i waited till the next day by midday thursday the thermostat was saying it was 88 degrees in my house now and so that's when i reached out to true hd to come out and look at it for me they were there first thing friday morning looked at the unit and said you know it just was unrepairable i've known about true ac for quite some time now they've always sponsored my son's baseball team and stuff like that so i reached out to them instead of trying to reach out to a different company because i wanted an honest opinion my first impression of true ac was that they responded right away and asked me what the issue was and they were really knowledgeable about everything and very friendly would i recommend true ac yes definitely because i mean you're going to get honesty out of these people they're not going to give you a run around they treated me like family they're not going to just treat you like another customer they're going to treat you like family because they want you back in your home they want you to be comfortable and they get the job done

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  Testimonial: Champs Sports Bar and Grill of Lakeland

  Cary Liptak, owner of Champs Sports Bar and Grill in Lakeland, describes choosing True Plumbers for his commercial plumbing work.

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  Perez Testimonial

  True Plumbers clears a stoppage for a Lakeland homeowner two days before Thanksgiving, and the family shares how it went.

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  A Disaster Turns Into Peace of Mind

  Chris in Plant City had every drain in the house backflow on Easter Sunday: tubs, sinks, toilets. He tells the story of the call that fixed it.

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  hi my name is Chris partner I live in Plant City Florida this past Easter Sunday I had a little bit of a catastrophe the family here all of our plumbing decided not to work and when I mean it decided that'll work it started back flowing through everything the tubs sinks all the toilets it's probably one of the scariest moments I've ever had not knowing what to do you know I had a plunger but I knew that wasn't gonna solve this problem so I jumped on the internet and the first place I saw all those true plumbers and I gave him a call I was in a panic I got there any strange service and the young lady I explained to her what my situation was and she could tell by the tone of my voice said it was pretty serious within 15 minutes I got a call back from OC he's one of the guys he's uh he's definitely my lifesaver he he came over within about a half hour and did all the proper searching you know find out what the problem was with what their where their back the plaza you know quad was and he sat me down and told me that we have a big problem he said that we basically lost our been in sewer line and that means that the using rsync to doing laundry taking showers to flushing toilets would not working this house anymore they cleared the line but the line had broke you know there was nothing that they could do until we got ahold of the insurance agent and that's what we did we actually had to wait till Monday they started popping the floor up and digging away and the crack was eventually longer and longer and longer and they actually went into the entire hallway to dig up we had about two three feet of dirt throughout the whole house all in the back list you know there's no place to put it our house is 37 square feet and it was a completely time and every time touched every tile throughout the entire house so to match those tiles you know after they dug them up you know it would have been wood was impossible to do they had every top so we wouldn't selected some new tile from their showroom they had a great selection really really good selection and my wife and I were in there and literally within a couple minutes we've picked one out that we just love and that's what we ended up getting the one that came in through this door was mr. Parker everything was pleased and everything was thank you and these guys treated my home of who's their home the true plumbers was there for us and they explained it step by step I had no idea what was gonna come but you know through their expertise they actually showed me literally every step that would happen all along the way my wife and I came down here to retire two years ago and you know our dream home that not being turned upside down and it's just a scary thought and you know panic everyday you just come in you see something different you know true builders are there in that in their calm cool collective voices telling us everything's gonna be fine and you know it's one thing to say that but it's another thing to do it and they did

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  Lowe Testimonial: A Holiday Disaster Made Right

  Margaret Lowe had an emergency leak on Memorial Day weekend. True Plumbers found the leak (and hidden mold), and the True family took the bathroom from disaster to done.

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  [Music] they also found mold which meant the garden tub had to be taken out [Applause] my name is margaret lowe and i found true builders whenever on memorial day weekend we had an emergency leak in the bathroom so i went on the website to find out what plumbers who would be working 24 hours a day so i found true builders and they sent out true plumbers to find the leak so it was pretty hard to find they also found mold which meant the garden tub had to be taken out the vanities had to be taken out the walls had to be torn apart the shower had to be torn apart to discover exactly where all the mold was it was under the garden tub where the leak had started and then went up the wall and behind the vanity and aaron bradley he was the manager over the department for our rebuild and he came out and recommended you know that we needed to do this and took care of the problem and he worked very hard for us so now it's all remodeled we're very happy the guys were very respectable of our home they put down a paper flooring from the front door to the bathroom i would recommend tree builders true plumbing their mitigation department did a fantastic job and we thank them very much

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  Mulberry Repipe

  A whole-home repipe in Mulberry: why repipes are the number one fix for leaks, attic routing, red and white color-coded lines, and shutoffs at every fixture.

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  most important reason for re-pipes is it's the number one way to fix the leaks most efficient way running pipes through the attic getting them to the source a lot quicker also we're able to identify the hot and cold pipes by red and white pipes makes a lot easier if you ever need to make a repair we're going to be adding in shut offs under every single fixture shutoffs to keep water off in that fixture if ever not needed you

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  Sewer Line Replacement

  A True Plumbers crew replacing a failed sewer line on a real Central Florida job.

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  Commercial Drain Cleaning With Water Jetter Technology

  Grease and food down the drain is a recipe for disaster for a restaurant. How True Plumbers jets commercial lines clean before they shut a business down.

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  there's nothing worse than how to close down your restaurant or leave your home because your plumbing isn't working dumpin food and grease down your drains it's a recipe for disaster if you have an emergency of course we'll be there fast to fix the problem but why wait at your plumbers we value your business so give us a call today we're on the way true plumbers we're on the way rated Central Florida's number one plumbing service

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  Replacing Your Water Heater

  Why sediment buildup kills water heaters (a brick on a stove, as the crew puts it) and what a modern 40 gallon replacement looks like on a real job.

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  [Music] so you have in trouble with your water heater here's a few things that may be happening the sediment builds up over time in the bottom of the tank and without it being flushed at least once a year it can cause further damage and less efficiency let's talk about getting a new water heater and why that's important because that sediment that's build up over time is essentially like putting a brick on a stove then putting a pot on top of the brick and expecting it to boil so what we have here is a gas 40 gallon commercial grade water heater since 2015 we've upgraded all our code efficiencies so this one's fully ready to go has all your computer systems and software setup on it hot water on its way so why use to plumbers for your water heater our guys are certified trained and reliable give us a call today we're on the way [Music]

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  Entire House Flooded by a Toilet

  A toilet supply line burst at 12:30 at night and flooded the whole house. True responded within the hour; this is the job, from extraction to day three drying.

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  now this is full water probably goes throughout so you know this literally happened about an hour hour and a half ago response time we're already here you're supposed to get to work [Music] [Music] [Applause] [Music] okay so here we are at the brown residence two nights ago I want to talk in the morning they had a pretty much count of stroke water damage due to water supply line in the toilet affected the whole house they came home around 12:30 notice water coming out of the garage treat others responded within an hour and did water extraction today we're at day three the house is almost dry but we're still in the middle of the process a lot of equipment is in the house a lot of furnitures been moved around and the floorings been removed so we still have some work to do take you for a walk inside to show you where we are [Music] so here's where the homeowner found the water coming out of his house from the garage the garage here when it down the drive went into the street this was ground zero was to the left yet all guitars and equipment on [Music] whole bunch of equipment in here we probably have about 35 fins inside the house right now in about four or five dehumidifiers trying it out once the equipment's done each job will remove the equipment usually on day three or four depending on the severity once the equipment gets removed we'll clean up the property try to get it into a workable condition but then the repo process will begin [Music]

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  Brad Sees the True Plumbers Jetter in Action

  A customer watches the hydro jetter clear his line in real time on a True Plumbers job.

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  Origin Story: Mark and Issac, True Corp

  The two childhood friends behind True tell the whole story in their own words: growing up around Mulberry, family and church roots, and how the True family of companies was built.

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  I'm Issac Turpin I'm originally from O'Berry Florida my name is Marc Luber and I'm born and raised Winter Haven Florida Oh my parents great great people ministers my mom and dad our assembly guy pastors and pastor Church him in Mulberry Florida for almost 20 years just recently moved down to the Sarasota area England they took a church over there it's thriving booming my whole family is involved my parents are actually ministers and grew up all my life in church and my parents believed strongly in doing what's right for others and not necessarily to bring a profit and so we grew up in a business but a non profit business so that's that's how I knew it to be is helped people regardless of how bad of a situation it puts you in financially my parents pastored a church so a lot of people think that church is you know it's just you know ministry and all this kind of stuff but is a hundred percent of business as well I mean you have a light bill you have a mortgage and you have a family that you have to take care of so it's just magnified in in doing ministry so right away is being a young child I learned the ins and outs of how to deal with people you know and people's problems and creating a solution for that and that's carried over into business I grew up remembering that you're only as good as the person you can help and putting yourself in a position to where you can you can do something for somebody maybe maybe a little thing to you but it could be a huge impact for that person as they go through life sometimes people never forget that the thing you did for them in the position you put them in to to better their life one of my first experiences that my mom said that my mom and dad talked about the light well we did he was gonna do business I wasn't allowed to fly of course I had chores that I had to do you know you know a lot of play until these chores are done and one of them was mowing the grass and where I grew up with a big yard so my friends came over like hey we want to play you know everybody was allowed to play it I'm like I can't talk mowed the grass so what I did is I enrolled all my friends I said hey listen you have a lawn mower you have a lot more and you have a lot more if you guys bring your lawn mowers over and we all start cutting the same time we'll have this done in like 20 minutes and I can play it right away a good idea so I got all my friends out there mowing with me I'm bringing them I'm not even mowing and my mom comes in and she's mad at me and she's like you cannot have the mother kids more than our grass that is so embarrassed in my dad's I uh you know if he can if he can enroll them him Oh in the grass I don't care how it gets done just as long as my grass is mowed and it's still a story that we tell the day we kind of laugh about how that's carried over and into my life I think my first work experience was I went to Hungry Howie's Pizza and went in there and said hey I'm a cook I can do it I'm you know fifteen years old and they said sure no problem give you the job I was like super impressed happy I came back the next day and they had this big costume they want me to put on it was like a pizza guy's costume they told me to go out by the street wear the costume and I was like no you know I can't do that and he said you know if you don't do that you don't have the job so I had to make a decision at 15 is what am I willing to do to work and to provide and at 15 I got out there and danced around and I noticed that while I was out there I thought about it as a positive and said if I'm doing this and getting paid then this is this is what my life could be as long as I enjoy myself that it's not necessarily working you're just having fun and getting paid we have a mutual friend I guess we would call him our best friend moved to Melbourne Florida when about nine eight ninth grade and immediately became best friends with him his name's Dustin Whitney and every day I would hear oh my gosh man I'm so glad that we met you're just like my old friend you guys talk same you do the same things like I'm so glad I mention because I was heartbroken moving away and so I thank God for you because you know he would tell me all this stuff and of course we had a little jokey pic oh my gosh you're just like him I'm like no no he's just like me you know and now my there's nobody like me you met the better of her you know and all this kind of stuff not having met Marc at all just you know hearing things through Dustin about how much we were like and we met we were about 15 years old Dustin had a like a get-together at his house and Marc came over to the area and instantly you know we kind of hit it off and just been friends ever since I actually met Issac years back we had a mutual best friend and I got a chance to go out there and hang with Issac I felt a lot of jealousy with Issac cuz we shared a same mutual best friend so seeing him do things was always like well I can one-up him and I can shoot basketball better or I can do this better it was always a competition at the beginning just to outperformed for our mutual best friend as time grew our friendship grew as well our best friend actually ended up moving away and left us in a position to where we wondered why somebody could be so close to each one of us maybe we had a bond that we weren't aware of and that friendship was there all along and it was a super close bond with me and him always that what started out to be competition ended up being a way to promote each other and say man you're better than this you can do this pushing it and driving each other which is what ultimately drove us to our success is constantly being behind each other pushing each other to the next level you know me and Mark did multiple sales jobs together and you know this fad this fad telecommunications was a big one doing the the cell phone industry right when it was just not everybody had cell phones I was coming from you know pagers and a you know Nokia phones the old black phones and we got into that that market there and doing telecommunications and instantly realize we kind of we kind of had a gift and took a store that was I think number 63 in the state and we took it with an having the store for three or four months we took it to be in the number one store in a state and realized pretty quickly that we had a good niche for for doing sales and just doing business together and in we were though ideas off each other and how's this work and we just started doing that for life you know just one of those people that you can always pick up the phone and no matter where we were at in life we could kind of just pick it right back up and throw ideas off each other we always pushed each other there's no saying that you know iron sharpens iron and it's the truth you know a little bit of competition a little bit of hey I think you do this and I see this and and we just thought we weren't well together and so initially the business was just honestly just a way to to let's make some money I mean he's got a family out of here we got a let's just we got to pay some bills you know and hey this could work and this could work and and it was just something that we were doing just you know honestly just to make some money but we have really big dreams we did and and we saw that money is just a very small aspect of business I mean there's a lot of different ways to make money and you know so we started building a business together you know we start say hey this is something that's real this isn't just you know hey I made it I made 300 a major you know it wasn't that it's like this is this is a real thing here and we can we can kill two birds with one stone we can make a living and provide for our families and we can help people which is really at the core of who we are I think at the very beginning our whole plan was to do something to where we felt like we were helping somebody else we felt like both of our jobs were great jobs but we were alone in those jobs and we were able to help anybody so we got into a situation where we felt like we could get to be a part of our friends lifes and help families and the initial approach was let's just get enough to pay our bills and make ends meet and if we can help families in the process and hang out with our friends it's a win-win so moving forward that was our expectation is to grow this company as the ability to just provide for our own families and we took it from there I believe in this company number one is because of who uh who I'm doing it with the staff that we have and because of the the principle that's behind it you know we never grew up neither one of us said you know hey I want to be a plumber or hey you know when you're in school like what do you want to be I never raised my hand like I want to be a contractor you know it's never was was the goal or the or the dream what it was was how can I do something where I can use my talents where I can use my abilities where I can help people and make a living and through this business I've been able to do all four of those things I provide for my family we have a fantastic team here that we work with every single day and you know and there's there's motivation and there's a self-development and there's just you know there's a fan the atmosphere that's kind of what we brought into this business and that believes over into our customers and so these people that that call us to do work for them they may be in a real crisis with their with their property something can be really really minor that we fix and we've done jobs where people's lives have you know the houses are burnt down everything that they have is gone you know in an hour to span and it's so rewarding to come in and you know take over somebody's house that is is devastated and doesn't know what to do doesn't know who to trust here in a million different stories about you know this guy this guy this guy who do I use and to take them and say listen we care about you and we care about your house and we care about your home your life not just you know not just turning a profit and we take them from a disaster situation and really take it hand-in-hand with them take that project on and get to see it all the way to the end that's become super rewarding for us is to know that we are not only doing business that we're you know we're helping people you know and it's so it's rewarding we started this company we made our mind up that we're not the boss that God's our boss and when we classify ourselves as owners at the end of the day God owns this company we're just employees for him so we know it's gonna succeed because as long as we put him first and all that we do all these things that we want and desire will be added unto us and we know that if we continue to work under those principles that it's in God's hands you know that's a that's a tough question because obviously you know first of all the cliches come up is I want to be remembered as a good person as a you know and as a caring and giving person somebody that inspired people you know I want to leave a legacy I want my children to have something that they say home you know my dad built this you know all those things even though they're cliche they're the truth I want to be remembered as somebody who helped people somebody who inspired people somebody who built something that inspires other people that they can do the same if I can make it anybody can make it you know so that's what I want to be remembered I think I wanna be remembered as someone who not only made the changes in my personal life in my business life too to improve but to make changes in other people I don't want to just go through life knowing that it was all about me I want to make sure that what I'm doing impacts others gives them an opportunity to believe in their self and know that they can make it you know sometimes people don't have the greatest upbringings or the greatest starts in life but at any age and no matter what you've been through that the options are endless the book is is white it's your page to write and I think I want to be remembered as somebody that constantly reminds people that there's a better life you know to always improve always make your own story don't let anybody else determine your future you make your own decision the best is yet to come okay so first of all whenever I'm looking to bring somebody on board is work ethic is a really big deal in our in our generation right now you got to have the work ethic I mean my dad Mark's dad used to we you know we talk about it we joke about it now but they taught us how to work you're gonna work you know nothing's given to you and that's been a principle that we carry over into into the into our lives is that you're not own anything in this life and you got to go get it so we look for people that are not afraid to go get what they feel like they deserve you know not afraid to work hard we're looking for people that want to be better than they are right now that's a big thing so whenever we're trying to hire somebody we're not necessarily looking at skill set although that is important but skills can be taught but I can't teach work ethic I can't teach attitude so those are the things that we look for people that want to be better and that will jump on board with us and that we can help build something together I'm looking for somebody that's willing to get out of their comfort zone we feel like we have a rare thing that we can teach people and help them grow and somebody's just willing to learn willing to put the work in and and whatever it takes to improve their self and better their self because it isn't just about what happens at that nine-to-five it's what happens at their personal life and personal development so we want to see them grow in all aspects of their life we want to see them improve in all aspects so if we can get the ceiling off of them and show them that there's more to come than just what they thought they've known and help them on the unknown if they allow us to do that have the work ethic to back it up I think that that's the kind of guys that we're looking for in the future

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