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Meet Randall Glass, Plumbing Technician

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Meet Randall Glass, Plumbing Technician

Meet Randall Glass, Plumbing Technician. Meet Randall Glass, a plumbing technician at True Plumbers & AC serving homeowners across Central Florida with honest, reliable work.

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All right, here we go. Where's the coffee? Stretch it out. Stretch out. All right. I'm Randall Glass. I'm a plumbing technician here at True Plumbers. I've been working for True for almost 11 years now. Been doing plumbing now for 23 years. I enjoy going out in the boat, going fishing, going to football games, just barbecues with my family. On a day-to-day basis, we normally come to a lot of leaks, stoppages. I like going into customers houses and when I get there, they have a problem when I leave, you know, it's fixed. Since I've been working for True, the benefits have paid off significantly financially. Getting more experience on a day-to-day basis. With plumbing, you always learn something new every day. No matter how much you know, you can always learn more.

team April 14, 2025

About This Video

Meet Randall Glass, a plumbing technician at True Plumbers & AC serving homeowners across Central Florida with honest, reliable work.

Read the transcript

All right, here we go. Where's the coffee? Stretch it out. Stretch out. All right. I'm Randall Glass. I'm a plumbing technician here at True Plumbers. I've been working for True for almost 11 years now. Been doing plumbing now for 23 years. I enjoy going out in the boat, going fishing, going to football games, just barbecues with my family. On a day-to-day basis, we normally come to a lot of leaks, stoppages. I like going into customers houses and when I get there, they have a problem when I leave, you know, it's fixed. Since I've been working for True, the benefits have paid off significantly financially. Getting more experience on a day-to-day basis. With plumbing, you always learn something new every day. No matter how much you know, you can always learn more.

Meet Randall Glass: 23 Years of Plumbing, 11 of Them at True

Central Florida · Meet the Team

Randall Glass has been doing plumbing for 23 years, almost 11 of them at True Plumbers, which makes him one of the longest-tenured techs on the team. His day-to-day is leaks and stoppages, and his favorite part is the before-and-after: customers have a problem when he arrives and do not when he leaves.

Why small leaks are never small

Randall's bread and butter - leaks - is the category homeowners most consistently underestimate. A faucet dripping once per second wastes roughly 3,000 gallons a year, which is annoying; but the same slow leak inside a wall is not a water bill problem, it is a structure problem. Damp wood invites rot and termites, damp drywall grows mold, and the damage compounds silently until a repair becomes a renovation.

  • Check under sinks quarterly - touch the fittings, do not just look
  • Watch your water bill; an unexplained rise is a leak announcement
  • Know the age of your supply lines and angle stops; rubber and plastic parts fail from age, not use
  • A whole-home inspection every year or two catches the leak that has not surfaced yet - membership plans exist precisely for this
Meet Randall on the team page

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FAQ

Common questions

The answers Central Florida homeowners ask us most often.

Do you offer 24/7 emergency plumbing and AC service?
Yes. True Plumbers & AC offers 24/7 emergency service across Central Florida for plumbing and AC problems that cannot wait, including burst pipes, water heater failures, sewer backups, and no-cool emergencies. Call (863) 667-6364 any time, day or night.
How quickly can you get to my home?
We dispatch 24/7 from four offices across Central Florida (Lakeland, Plant City, Auburndale, and Bartow), so a technician is never far away. Emergencies are prioritized, same-day appointments are often available, and the dispatcher gives you a clear arrival window when you book.
What happens when I call or book online?
You talk to a real dispatcher (or pick a time online), describe the problem, and get an arrival window. A licensed technician diagnoses the issue at your home and quotes the exact price before any work starts. Nothing begins until you approve it.
How does pricing work?
Upfront and in writing. After the technician diagnoses the problem, you get the full price before any work begins, and that price does not change mid-job. True Home members also pay no dispatch fees and get 5% off every repair.
What areas do you serve?
We serve Lakeland, Plant City, Winter Haven, Zephyrhills, Wesley Chapel, Davenport, Tampa, Englewood, and the surrounding communities across Polk, eastern Hillsborough, and Pasco counties.
Do you offer financing?
Yes. We finance projects up to $65,000 on approved credit through trusted lending partners, with terms from 3 to 120 months and 0% APR available up to 24 months for eligible customers. You can check your options in about a minute with no impact to your credit score.
Are there any discounts or plans?
The True Home Membership covers your plumbing, HVAC, and roof for $24.99 a month: annual inspections, no dispatch fees, 5% off every repair, priority scheduling, and priority storm response. Financing is also available on bigger jobs.
What services does True Plumbers & AC provide?
Plumbing (drain cleaning, leak detection, repiping, water heaters, and more), air conditioning (repair, maintenance, and installation), and whole-home water systems (softeners and filtration). One company, one call, for all three.
Are you licensed and insured?
Yes. True Plumbers & AC is fully licensed and insured, holding Florida plumbing license CFC1428965 and HVAC license CAC1820605. Every technician who enters your home works under those licenses.

Find Us in Central Florida

Four offices across Central Florida: Lakeland, Plant City (headquarters), Auburndale, and Bartow. We serve homeowners and businesses throughout Polk, eastern Hillsborough, and Pasco counties.

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