Meet Matt Lundberg, Lead Service Technician. Meet Matt Lundberg, a lead service technician at True Plumbers & AC.
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Foreign [Music] service technician at true plumbers in AC I've been doing AC for 21 years went to school graduated and been doing it ever since I was 18 years old there's all different kinds of scenarios that people go through that we're there for no matter what it calls for and we'll do whatever it takes to make sure they're satisfied and they're happy and when we leave they'll have a big smile on their face well working here at true plumbers it's it's a totally different environment kind of a family-based organization everybody's here for each other if anybody needs anything everybody's got everybody's back and when you leave in the morning you leave with a smile on your face when you come back you still got that smile on your face and the customers get that same smile when you leave their house we get the job done we do it right I'm Matt and I'm your true ac service technician [Music]
About This Video
Meet Matt Lundberg, a lead service technician at True Plumbers & AC.
Read the transcript
Foreign [Music] service technician at true plumbers in AC I've been doing AC for 21 years went to school graduated and been doing it ever since I was 18 years old there's all different kinds of scenarios that people go through that we're there for no matter what it calls for and we'll do whatever it takes to make sure they're satisfied and they're happy and when we leave they'll have a big smile on their face well working here at true plumbers it's it's a totally different environment kind of a family-based organization everybody's here for each other if anybody needs anything everybody's got everybody's back and when you leave in the morning you leave with a smile on your face when you come back you still got that smile on your face and the customers get that same smile when you leave their house we get the job done we do it right I'm Matt and I'm your true ac service technician [Music]
Meet Matt Lundberg: 21 Years in the Trade Since Age 18
Matt Lundberg went to school for the trade, graduated, and has been doing it ever since he was 18: 21 years of service calls. "We are there for people no matter what it calls for, and we will do whatever it takes to make sure they are satisfied," he says. "When we leave, they will have a big smile on their face."
What two decades changes about a service call
Experience in the trades compounds in one specific way: pattern recognition. A tech in year 21 has seen your symptom hundreds of times, in the same Florida housing stock, with the same regional quirks - which fixture brands fail which way, what the hard water does to which valves, what a 1985 Polk County build hides in its walls. That is why veteran techs diagnose faster AND more accurately: they are not smarter, they have simply already met your problem.
- Faster diagnosis means lower diagnostic time and fewer exploratory openings
- First-visit fixes are the norm because the veteran predicted the parts before arriving
- The rare, genuinely weird problem gets recognized as weird immediately - which is its own diagnosis
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