5 Emergency Contacts Every Property Manager Needs in Their Back Pocket

Emergency September 2019
5 Emergency Contacts Every Property Manager Needs in Their Back Pocket

Property managers have a task list that’s a mile long every day they get to work. Between coordinating repairs, dealing with tenants, and marketing rental properties, they work nonstop from beginning to end of the workday.

At True Plumbers & AC, we work with property managers regularly. To make their jobs easier, we decided to create this guide with five emergency contacts every property manager needs in Lakeland, Plant City, Winter Haven, and nearby Central Florida areas.


1. Have a 24/7 emergency plumber’s number on speed dial.

When a tenant calls in the middle of the night with a leaking toilet or a burst pipe, then you need to be able to quickly respond to their concerns. That is what a 24 hour emergency plumber is for, and it helps to know how to prepare for a plumbing emergency before one lands on your desk. Water leaks can lead to even more damage, including structural issues or drywall problems. It can also damage your tenant possessions if the water is not addressed in a speedy manner, which turns a plumbing call into a water damage restoration job. Sorting out who is responsible for water damage in a rental is easier when the response was fast and documented. Our company, True Plumbers & AC, offers emergency 24/7 plumbing services as well as other plumbing issues that may not be an urgent situation. We also handle AC repair for your units, which matters in a Central Florida August. Other plumbing issues we can address include:

2. You need a trusted contractor for repairs, water damage issues, and more.

Managing central Florida properties means coordinating building repairs, and it helps to know who to call for which half of the job. We handle the water side. Our leak detection equipment finds the source inside the building, and water mitigation and water damage restoration dry the structure and put the finishes back. Once everything is dry, our sister company, True Builders, takes the construction side, including the kitchen and bathroom remodels that units usually need after a tenant moves out. They keep a local showroom with the options available for kitchens, bathrooms, and other additions.

3. Find a reliable pest control company.

In our area of central Florida, we have many pests that can invade a home or apartment. One of the worst pests to get rid of is German cockroaches. Once they establish themselves, it takes several steps to remove them - meanwhile, your tenants are forced to live in an unsanitary environment. Using a reliable pest control company ensures that your properties will be better protected from these types of insect infestations.

4. Establish a relationship with a local lawn care company.

Many times, property managers are responsible for maintaining the lawns of the properties they manage. This isn’t something that you have time to do, which is why it’s important to coordinate with a trusted local lawn care company who can handle these tasks for you. If a tenant finds an insect infestation in their lawn, then it will need to be handled swiftly to prevent further damage from occurring.

5. Have the non-emergency law enforcement numbers handy.

Sometimes, as a property manager, you will encounter a need to contact the sheriff’s department for violations that may not be an urgent emergency. Tenants may be making too much noise or you may have a parking violation to report. You may need to report lost or stolen property. Property managers in Hillsborough County can call the non-emergency number at (813) 247-8200, and Polk County property managers can call (863) 298-6200.


Are you a local property manager in central Florida?

At True Plumbers & AC, we are happy to help you with any plumbing issues such as 24/7 emergency repair, clogged drains, repiping, slab leak repair, and more. Contact us today at (863) 667-6364 to discuss how we can partner with you on making your properties a fantastic place to live!

The True Plumbers & AC service fleet across Central Florida

FAQ

Emergency questions we hear most

The answers Central Florida homeowners ask us for most often.

Do you offer 24/7 emergency plumbing and AC service?
Yes. True Plumbers & AC offers 24/7 emergency service across Central Florida for plumbing and AC problems that cannot wait, including burst pipes, water heater failures, sewer backups, and no-cool emergencies. Call (863) 667-6364 any time, day or night.
How quickly can you get to my home?
We dispatch 24/7 from four offices across Central Florida (Lakeland, Plant City, Auburndale, and Bartow), so a technician is never far away. Emergencies are prioritized, same-day appointments are often available, and the dispatcher gives you a clear arrival window when you book.
What happens when I call or book online?
You talk to a real dispatcher (or pick a time online), describe the problem, and get an arrival window. A licensed technician diagnoses the issue at your home and quotes the exact price before any work starts. Nothing begins until you approve it.
How does pricing work?
Upfront and in writing. After the technician diagnoses the problem, you get the full price before any work begins, and that price does not change mid-job. True Home members also pay no dispatch fees and get 5% off every repair.
What areas do you serve?
We serve Lakeland, Plant City, Winter Haven, Zephyrhills, Wesley Chapel, Davenport, Tampa, Englewood, and the surrounding communities across Polk, eastern Hillsborough, and Pasco counties.
Do you offer financing?
Yes. We finance projects up to $65,000 on approved credit through trusted lending partners, with terms from 3 to 120 months and 0% APR available up to 24 months for eligible customers. You can check your options in about a minute with no impact to your credit score.
Are there any discounts or plans?
The True Home Membership covers your plumbing, HVAC, and roof for $24.99 a month: annual inspections, no dispatch fees, 5% off every repair, priority scheduling, and priority storm response. Financing is also available on bigger jobs.
What services does True Plumbers & AC provide?
Plumbing (drain cleaning, leak detection, repiping, water heaters, and more), air conditioning (repair, maintenance, and installation), and whole-home water systems (softeners and filtration). One company, one call, for all three.
Are you licensed and insured?
Yes. True Plumbers & AC is fully licensed and insured, holding Florida plumbing license CFC1428965 and HVAC license CAC1820605. Every technician who enters your home works under those licenses.

Need a plumber or AC company in Central Florida?

Four offices across Central Florida: Lakeland, Plant City (headquarters), Auburndale, and Bartow. We serve homeowners and businesses throughout Polk, eastern Hillsborough, and Pasco counties.

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